How Does Bimm Ridder Create a Customer Service Mentality?
Don’t wait until we are forced to act. If we see potential customer service issues start to rise, it’s important to have an efficient process in place to address them. Focusing on being aware of potential problems before they get out of hand can make all the difference.
For our customers, dealing with a service issue is only made more frustrating when the associate they’re working with doesn’t show empathy. Regardless of the issue, it’s important to try to understand where our customers are coming from—feel their frustration in order to address it. Think about our own experiences with customer service.
Though the old saying “the customer is always right” in reality may not always be 100% true, it’s still an effective guideline for providing great customer service. Playing the blame game won’t create customer loyalty. Even if a situation is out of our control, we can always take responsibility for providing a more positive experience for a customer going forward.
A great way to conclude any encounter with a customer is to ask them for feedback. Find out how to better serve them in the future. And most importantly, ask if all their needs have been met. Treat every customer interaction as an opportunity to learn.